terms of service

General Sales Conditions

The following information is intended to define the general conditions of sale established between Susana Farinha and the user, from the moment the order is placed in the Susanafarinhajewelry online store. with the various services provided by Susana Farinha

How to order

To order in the online store www. susana flour jewelry. com, the user must have email:

a) Once the article has been chosen and selected, add it to the cart;

b) Complete the purchase;

c) Make the payment option;

d) Make the payment and confirm the order;

e) Make sure you receive the confirmation in your email box;

Guarantees and Product Price Indication
a) Payment Methods
You can pay by ATM reference, credit card. We do not accept any other payment methods other than those mentioned. Please do not attempt to pay by any means other than specified. If you do, we cannot be held responsible for loss of payment or any other damages that may arise.

b) Payment processing
If you pay by credit card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (eg card number or expiration date) will be sent to the company that provides remote electronic payment services, without third parties having access to the transmitted information. This information will not be used by Susana Farinha except to carry out the necessary procedures for the purchase or reversal, in case of return, in accordance with the exercise of the right of return or for reporting cases of fraud to the police. The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.

c) Order security
When you choose to pay by Multibanco Reference, we will start processing the order after we have received the payment. This can take several days. Once 5 calendar days have passed after placing the order and if we have not received any payment, it will be cancelled. Payments can only be processed if the information to be used for invoicing can be verified.

a) The prices of products displayed in the online store include Value Added (VAT). Shipping fees apply per order. The exact price of the shipping fee will depend on the country where your order will be delivered. For additional information on shipping rates by country, see SHIPPING INFORMATION;

b) Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.

c) Price changes
The prices of the products shown on the website are subject to change. Susana Farinha reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

Quality and Warranty
Susana Farinha items are made using manual processes, undergoing rigorous quality control.
The photographs on the website www. susana flour jewelry. com may not exactly match the product in terms of image and colors, due to the internet browser and monitor used.
All products have an identification label. Do not remove the label from the purchased product if you want to return the chosen product.
If you decide to exercise the right to return the purchased products, the brand has the right not to accept the return of products that are returned without the label or that have been altered from their original state or damaged.